• We stand behind our products. Our 14-day, no-questions-asked return policy allows you to return your purchase for a full refund. Return shipping costs will also be covered by us.
  • To receive a refund, please return your product within 14 days of receiving it.
  • Return your product within 14 days of delivery for a refund. You can do this either online at https://trustworthmetals.com/ or at any trustworthmetals showroom in India.
  • Returned items must be accompanied by the original packaging, bill, and any applicable product certificates. A deduction of ₹500 will be applied for missing original product certificates or invoices.
  • Please note that the following products are non-returnable: gold coins, gold bars, silver coins, silver bars, gift vouchers, gift cards, digital gift cards, customized ornaments, gold nose pins, and loose gemstones.
  • hen returning an item purchased with a discount or free gift, the value of the discount or gift will be deducted from your refund. You also have the option to return the free gift.

Cancellation Policy

  • If you have any product questions before canceling, please don't hesitate to ask.
  • To cancel your order, go to your Order History in the My Account section of the trustworthmetals website or app.
  • For added convenience, you can cancel your order by emailing your consent from your registered email address to [ trustworth@gmail.com].
  • We're unable to cancel orders once they've been shipped. After your cancellation is confirmed, we'll send you an email, and your refund will be processed to your original payment method within 7-10 business days.
  • Please don't hesitate to ask if you have any questions before canceling.
  • trustworthmetals reserves the right to cancel orders at any time. This may be necessary due to limited product availability or errors in product or pricing information.
  • Please note that this cancellation policy does not apply to customized ornaments, gold/silver coins and bars, or gift vouchers/cards (including digital).

Return Procedure:

To return a product for a refund, exchange, or buyback, please follow these steps:

  • Easily request a return or exchange by visiting your Order History in the My Account section of the trustworthmetals website or app and selecting the items you wish to return.
  • Please pack the jewelry carefully in its original packaging and the tamper-proof packet we provided. Include the original bill and any certificates. Remember, the tamper-proof packet cannot be reopened once sealed.
  • Our courier will usually pick up your return within 1-3 business days.
  • We recommend noting down the courier airway bill number for future tracking.
  • Need help with your return? Contact our customer care team with your order number and the item you'd like to return.
  • We will process your refund within 7-10 business days after receiving and inspecting your returned product. The refund will be credited back to your original payment method.
  • Purchases made with a Gift Card/Digital Gift Card will be refunded to the same card, or a new card of equal value will be provided.